PRIVACY POLICY
Effective Date: 2/01/2026
The Medicare Exchange LLC, doing business as True North Retirement Solutions (“True North Retirement Solutions,” “we,” “us,” or “our”), respects the privacy of individuals who visit our website, request information, schedule appointments, or otherwise communicate with us.
This Privacy Policy explains the types of information we collect, how we use it, when it may be disclosed, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide, including:
Name
Telephone number
Email address
Mailing address
Appointment information
Medicare eligibility or insurance-related information
Retirement-planning information
Information submitted through forms, calendars, surveys, telephone calls, email, or text messages
Any additional information submitted through online forms or communications
B. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser and device information
Pages visited
Date and time of access
Referring URLs
Cookies and similar tracking technologies
2. Use of Information
We use collected information for lawful business purposes, including:
Respond to inquiries
Schedule, confirm, and manage appointments
Provide requested Medicare, insurance, or retirement-planning information
Deliver requested services
Provide customer support
Send appointment reminders and requested follow-up communications
Maintain business and compliance records
Improve our website and services
Protect the security and integrity of our systems
Fulfill legal and regulatory obligations
We do not sell personal information to third parties.
3. Communications Consent: Telephone, Email, and SMS Communications
Providing a telephone number does not automatically enroll an individual in an SMS messaging program.
We send text messages only when an individual has separately and voluntarily provided the applicable consent or when another legally permitted basis exists for the communication.
Depending on the consent selected, messages may include:
Appointment confirmations
Appointment reminders
Rescheduling information
Requested follow-up
Client-service notifications
Educational or promotional updates, when separately authorized
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS messages is optional and is not a condition of purchasing a product, obtaining services, submitting a website form, or scheduling an appointment.
4. Mobile Information and SMS Consent
Mobile telephone numbers, SMS opt-in records, and SMS consent information will not be disclosed to third parties or related organizations for their own marketing or promotional purposes.
Information may be provided to service providers that assist us with functions such as customer service, appointment scheduling, telephone services, text-message delivery, data hosting, compliance, or technical support. Such providers may use the information only to perform services for us.
SMS opt-in data and consent are excluded from any other information-sharing activity and will not be provided to third parties for their independent use.
5. Service Providers and Required Disclosures
We may provide information to vendors and professionals that perform services on our behalf, including technology providers, appointment-management providers, customer-service providers, compliance professionals, insurance-processing providers, and other operational support providers.
We may also disclose information:
When required by law, regulation, subpoena, court order, or governmental request
To protect our rights, security, property, clients, personnel, or the public
To investigate suspected fraud, misuse, or unlawful activity
As part of a lawful corporate transaction, subject to applicable privacy and consent requirements
Service providers are expected to protect the information and use it only for the authorized business purpose.
6. Cookies and Website Technology
Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and remember visitor preferences.
Visitors may adjust their browser or cookie settings. Disabling certain cookies may affect website functionality.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
No electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information for the period reasonably necessary to fulfill the purposes described in this policy, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations.
9. Your Choices and Rights
Subject to applicable law, you may request to:
Access certain personal information
Correct inaccurate information
Request deletion of information
Withdraw communications consent
Opt out of SMS messages
Opt out of promotional emails
To opt out of text messages, reply STOP.
To request assistance, reply HELP or contact us using the information below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites that we do not operate.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
12. Medicare & Regulatory Disclosure
True North Retirement Solutions is a DBA of The Medicare Exchange. We are not affiliated with, endorsed by, or contracted with the federal Medicare program.
We do not offer every plan available in your area. Information provided is limited to plans we represent. For a complete list of options, please visit Medicare.gov or call 1-800-MEDICARE.
13. Your Rights
Subject to applicable law, you may request to:
Access your personal information
Correct inaccuracies
Request deletion where permitted
Withdraw consent for communications
Requests may be directed to:
1-877-526-8962
14. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
15. Contact Information
The Medicare Exchange LLC DBA True North Retirement Solutions
Tacoma Office:
6004 Westgate Boulevard, Suite 120
Tacoma, Washington 98406
Telephone: 253-244-5520
Email: [email protected]
Website: truenorthretirementsolutions.com